Should you have any problem during operating our devices, the support team is at your disposal. Please try to explain the problem as detailed as possible and do not forget to send the following information for making it easier to help you:
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The exact type of the product you have. (serial number is appreciated)
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If you have problems during recognition, send images in the original file format (PNG, BMP) if possible.
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If there is any error code or message appearing, please send us the code snippet where it occurs (a screenshot may also be helpful).
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If you noticed the problem while running a Demo or a sample application, please let us know the name of the application you tested.
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If you have some problem while developing your own application, please specify the followings:
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your programming language
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your operating system
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the name and version number of the compiler you use
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the programming technology ( e.g. native C/C++ / ActiveX / .Net )
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the name of your Company (for administration purposes)
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If possible please send a short part of the source code. Please try to determine the place where the error occurs (e.g. “when I call the Capture() function for the second time, it always hangs…“)
IMPORTANT NOTES:
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Before sending back a faulty device, always contact ARH Support Team.
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Repairs may be executed by the manufacturer only!
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